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Frequently Asked Questions

What is a Dr-Online virtual medical practice?

A Dr-Online virtual medical practice is a personalized digital space under a doctor’s or clinic’s identity for online and in-person consultations, appointments, patient communication and medical documents. Dr-Online provides the technology, while medical services are delivered by registered healthcare professionals.

Dr-Online is designed for independent doctors, medical practices, private clinics and organizations that want to offer online medical services under their own professional or commercial identity.

Manage bookings, consultations, patient communication and records without building your own IT infrastructure.

Doctors and clinics can offer video or text consultations, in-person appointments, remote follow-ups and patient monitoring, and interdisciplinary consultations.

The platform supports medical records, document sharing, medical documentation and Stripe online payments. Medical services are provided by registered professionals within their qualifications and applicable regulations.

No. Dr-Online provides a personalized virtual medical practice with its own profile page, appointments and services. If you already have a website, you can add a simple button or link to your virtual practice while retaining your existing brand.

You receive your virtual practice link and login details by email within 48 hours after completing registration, provided you have supplied the information needed for setup. If further details are required, we will contact you and confirm the activation timeline.

Once activated, we help you configure your profile, services, prices and appointment schedule.

Choose a monthly or annual plan. Pricing, included doctors and additional-doctor fees are listed on the Pricing page.

You set your consultation fees, and Dr-Online does not deduct any commission from your consultation revenue. Payment processor charges apply separately to online patient payments.

Yes. You can request a free demo to explore the virtual practice and discuss the needs of your clinic or practice.

The monthly SOLO subscription includes a 10-day free trial starting at registration. A payment card is required. Cancel before the trial expires to avoid the first charge.

Patients access your virtual practice through a dedicated link shared on your website, social media or directly with them.

They can explore services, request appointments and attend online consultations according to the availability and services you configure.

Video consultations take place directly in the Dr-Online digital environment without requiring a separate videoconferencing app. You manage bookings, communication and documents within your own practice.

Yes. Dr-Online supports both online and in-person consultations at your practice or clinic.

Manage your schedule, patient appointments and medical documents in a digital record regardless of how the consultation takes place. This brings traditional practice and digital services together.

Each patient has an electronic medical record where relevant healthcare documents can be stored and consulted.

Patients can upload laboratory reports, investigation results, medical letters and other documents for their doctor. Doctors can review the available history, add documents and manage consultation information.

Standard documents can be up to 5 MB per file. DICOM files have a separate 25 MB per-file limit, which does not mean an entire MRI or CT examination can be uploaded.

Access to medical information follows configured user permissions.

Patient medical confidentiality is a priority for Dr-Online.

Users access the platform through individual authenticated accounts; medical information is shown according to permissions. Dr-Online provides the technology, while doctors and clinics remain responsible for appropriate use of patient information.

Personal data must be handled in accordance with applicable obligations, including the GDPR. See the platform’s Privacy Policy for further details.

Yes. You can operate an individual virtual practice or a virtual clinic with several doctors, including different specialties.

Each doctor can have their own professional profile, services, prices and schedule within a shared, clinic-branded platform. Patients can select a doctor or specialty and request remote or in-person appointments.

Plans scale with your team, with the option to add doctors.

Yes. Dr-Online works through a web browser on a computer, laptop, tablet or smartphone with an internet connection.

Doctors can manage appointments, review patient information and provide online consultations wherever appropriate. For video consultations, patients need a camera, microphone and stable internet connection.

We provide initial setup assistance and help doctors become familiar with the platform.

During activation, we help customize branding, services, fees and schedules and explain the available tools. Afterwards, technical support is available for platform functionality and guidance on using its features.

Yes. You can request a free demonstration before subscribing.

We will show you appointment management, online consultations, electronic medical records, patient communication and service administration, and discuss how Dr-Online fits your practice. There is no obligation to purchase a plan. Use the “Request a demo” button on the website.

Choose a suitable plan on the Pricing page and complete the online registration. We will email your practice link and access details and assist with initial setup.

To explore the platform before subscribing, click DEMO and complete the form.

On the Pricing page, click “Manage subscription” and use the email address you registered with. You can stop automatic renewal from the customer portal. If you have already paid, you retain access until the end of the paid period.

During a free trial, cancel before it ends to avoid the first charge. For help, email contact@dr-online.ro.

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