Trust and Transparency
For Doctors and Clinics
Trust begins with clear information. Here you can learn how collaboration with Dr-Online works, how to manage your subscription, and where to find information about data protection and telemedicine services.
Who we are
The Dr-Online platform is provided by Dr-Online Services SRL, Romanian company identification number 47466563, headquartered at 26 Avionului Street, Sector 1, Bucharest, Romania.
For questions about the platform or subscriptions, email contact@dr-online.ro. Full company details and contractual conditions are available in our Terms and Conditions.
Your own branded virtual practice
Dr-Online provides digital infrastructure for appointments, consultations and patient communication. Doctors and clinics set their own services, schedules and fees and remain responsible for the medical care they provide.
Your subscription gives access to the features of your chosen plan. It does not guarantee a particular number of patients or appointments.
Clear contractual terms
You enter into the agreement electronically by expressly accepting the Terms and Conditions during registration. These describe the services, subscription terms and each party’s responsibilities.
Your virtual practice link and login details are sent by email within 48 hours of registration.
Payment and renewal
Monthly subscriptions renew automatically every month. Annual subscriptions are paid in full in advance and renew automatically every 12 months.
If your selected offer includes a free trial, the trial period and first payment date are displayed at registration. Cancel before the trial ends to avoid the first charge.
Dr-Online does not take a commission on your consultations. Payment processor fees apply separately to patients’ online payments.
Subscription management and cancellation
You can cancel automatic renewal through the customer portal using the “Manage subscription” button and your registered email address.
For a paid subscription, cancellation takes effect at the end of the current billing period; access continues through the period already paid for.
For annual subscriptions, cancelling renewal does not immediately end the paid annual period. Any refund provisions are described in the Terms and Conditions.
For assistance, email contact@dr-online.ro.
For Patients
Your medical relationship is with your chosen doctor or clinic
Dr-Online provides the technology through which you access a virtual practice. Medical services are provided by your chosen doctor or clinic, who sets availability, fees and consultation terms.
The Dr-Online subscriptions shown on this site are intended for doctors and clinics and are separate from consultation fees paid by patients.
Clear information before using the service
When creating an account, you accept the platform’s Terms and Conditions. Details of personal data processing and your rights are described separately in the Privacy Policy.
Making an informed decision about telemedicine
Before providing telemedicine services, the doctor or clinic must explain the proposed service, its possibilities and limitations and obtain your express consent.
Accepting the Terms and Conditions does not replace informed consent for medical care.
Care suited to your needs
The doctor decides whether your situation can be assessed remotely or needs an in-person consultation. You can decline telemedicine and discuss alternatives with your doctor.
For medical emergencies, call 112.
Personal Data Protection
Transparency about data use
Personal identification and medical information require special care. Our Privacy Policy explains the purposes and legal bases for processing, parties’ responsibilities, data recipients and retention periods.
Your rights
You can request information about how your data is processed and exercise rights under the GDPR, including access and rectification, and, where applicable, erasure, restriction and data portability.
Retention laws may limit the deletion of certain medical documents.
Data when a subscription ends
Cancelling subscription renewal is not a request to delete medical data.
For questions about access, copies or management of data when your agreement ends, contact contact@dr-online.ro before closing the virtual practice. Requests are assessed according to the parties’ responsibilities, contractual conditions and applicable obligations.
For more information and how to exercise your rights, see our Privacy Policy.