1. Who Operates the Website and Provides the Platform
The website https://dr-online.net and the Dr-Online platform are operated by Dr-Online Services SRL, Romanian company identification number 47466563, registered with the Trade Register under number J2023000827402, with its registered office at 26 Avionului Street, Office B, 1st floor, Sector 1, Bucharest, Romania.
Contact us at contact@dr-online.ro or +40 767 260 133.
2. Scope of These Terms
These Terms govern use of the informational website, requests submitted through its forms, and Dr-Online subscriptions purchased online by doctors, medical practices and clinics for professional purposes.
The plan and offer terms presented before registration supplement this document. Where an individual agreement with Dr-Online exists, its specific provisions prevail in the event of any discrepancy.
Patients’ use of virtual practices and applications is also subject to the terms and notices provided within those services. This document does not replace the medical service agreement, informed consent or information required concerning personal data processing.
3. What Dr-Online Provides
Dr-Online supplies digital infrastructure for organizing medical activities and communication between healthcare providers and patients, within the features of the selected plan.
The doctor or clinic determines medical services, schedules, fees and consultation conditions and remains responsible for the medical care delivered.
A Dr-Online subscription grants access to the contracted features. It does not guarantee any particular number of patients, appointments or income.
Information on this website is general and does not constitute a diagnosis, personalized medical advice or a consultation.
4. Contact and Demonstration Requests
Website forms allow you to request information or a demonstration. Requesting a demonstration neither creates a subscription nor authorizes payment.
Please provide accurate contact details and only information necessary for your request.
Do not submit Romanian personal identification numbers (CNP), identity document copies, test results, diagnoses or other medical documents through general forms. These forms are not intended for consultations or medical emergencies.
How submitted data is processed is explained in our Privacy Policy.
5. Registration and Subscription Agreement
Subscriptions are intended for professional use by doctors, practices and clinics. Anyone registering must be entitled to contract in their own name or represent the stated entity.
Before completing registration, verify the selected plan, included users, any additional services, payment amount, displayed VAT treatment, billing frequency and any free trial.
The agreement is concluded electronically by expressly accepting these Terms and completing registration, followed by confirmation by email. Merely browsing the website does not constitute acceptance of a subscription.
Provide accurate identification, billing and contact information. To correct information after registration, use the billing portal or contact us.
6. Activation of the Virtual Practice
The virtual practice link and doctor’s access credentials are emailed within 48 hours after registration is completed, based on the information required for configuration.
If necessary information is missing, we will contact you to complete it and advise you of the applicable activation timeframe.
Keep your login credentials confidential and notify us promptly if you suspect unauthorized account access.
7. Pricing, Payment and Invoicing
Subscription pricing and features are those of the offer accepted during registration. Additional services and users are charged only under terms communicated and accepted.
Monthly plans are paid for each monthly billing period and renew automatically each month until renewal is cancelled.
Annual plans are paid in full in advance and renew automatically every 12 months until renewal is cancelled. Any monthly equivalent displayed for comparison does not mean the annual plan is payable in installments.
Online payments are processed through Stripe. By completing registration for a recurring paid plan, you authorize charges for the selected subscription under the conditions shown during registration.
Invoices are issued using the billing details provided and sent electronically to the designated email address.
Dr-Online does not take a commission on consultations provided by doctors or clinics. Payments collected from patients are separately subject to the payment processor’s fees and the terms of the account used by the healthcare provider.
8. Free Trials and Promotional Offers
A free trial applies only to offers expressly providing one. Its duration, start date, first charge date and subsequent price are shown during registration.
If an offer requires a payment method and automatically transitions to a paid subscription, the first charge takes place on the stated date unless the subscription is cancelled beforehand.
To avoid the first charge, complete cancellation before the free trial expires and check the portal for confirmation.
The time needed to configure a virtual practice does not automatically extend the free trial shown at registration.
9. Subscription Management and Cancellation
You can manage billing details, payment methods and renewal cancellation through the portal accessed via the “Manage subscription” button, using the email address associated with your subscription.
You may cancel renewal at any time before the next charge. No 30-day advance notice is required.
For a paid subscription, cancellation takes effect at the end of the current billing period. Access continues for the period already paid for and the subscription will not renew.
For an annual subscription, cancelling renewal does not immediately end the already-paid annual term.
Cancelling renewal does not automatically trigger a refund for the paid period. Requests concerning duplicate payments, erroneous charges, failure to provide services or other grounds for a refund are considered individually in accordance with the contractual circumstances and the law. This provision does not restrict statutory rights or remedies.
If you cannot access the portal, email contact@dr-online.ro with the details needed to identify the subscription. Retain your cancellation confirmation.
10. Failed Payments
If a payment cannot be processed, you may receive notifications and requests to update your payment method. Further collection attempts may be made for amounts due according to the payment recovery process.
A failed payment does not constitute subscription cancellation.
Any restriction of access for non-payment will be communicated to the customer and implemented in compliance with contractual and legal obligations.
11. Doctors, Clinics and Patients
The public directory provides information about listed healthcare providers. Appointment availability, fees and consultation terms must be checked with the healthcare provider.
Dr-Online subscriptions shown on the website are for doctors and clinics and are separate from consultation fees paid by patients.
The doctor or clinic assesses whether care can be provided remotely, explains its possibilities and limitations, and obtains the necessary informed consent. Accepting platform terms does not replace consent for medical care.
The doctor or clinic is responsible for medical services delivered. Dr-Online is responsible for its own activities and obligations under applicable law and contracts.
For medical emergencies, call 112. The website and its general forms do not provide emergency medical response.
If you notice incorrect information in a profile, report it to contact@dr-online.ro.
12. Data Protection and Ending the Relationship
Information about personal data processing is provided in our Privacy Policy and in notices applicable to the service used.
For data processed through virtual practices, the parties’ responsibilities and processing instructions are established in the documents governing the relationship between Dr-Online and the healthcare provider, including a data processing agreement where required.
Cancelling subscription renewal is not a request to erase medical data.
For clarification about accessing data, obtaining a copy or managing data when the relationship ends, contact us before closing the virtual practice. Requests are handled according to the parties’ responsibilities, retention obligations and applicable service conditions.
13. Acceptable Use
The website and platform must not be used for unlawful or abusive activities, distribution of malicious software, unauthorized access to data or systems, or disruption of services.
The customer must manage access for authorized individuals within their practice or clinic and use the services within the contracted plan.
We may take proportionate measures to protect services and users when such activities are identified. Affected persons will be informed unless immediate intervention or legal restrictions require otherwise.
14. Intellectual Property and Content Rights
Texts, images, graphics and other materials are protected under their respective owners’ rights. You may view public pages and share links to them. Reproduction or commercial use requires authorization from the rights holder except where permitted by law.
The subscription grants the right to use contracted features for its duration without transferring ownership of the platform.
Third-party trademarks and materials remain the property of their respective owners.
15. Third-Party Services, Availability and Liability
The website and platform may use or link to external services, including payments, communications and app distribution. Their terms and policies apply where relevant to their use. This does not remove Dr-Online’s own obligations.
We aim to maintain proper service operation, but interruptions may occur for maintenance, technical incidents or third-party service issues. Uninterrupted availability is not guaranteed.
For technical problems, email contact@dr-online.ro without including medical data unnecessary to identify the problem.
Nothing in these Terms excludes liability that cannot legally be excluded or limits applicable statutory rights.
16. Complaints, Amendments and Governing Law
For questions or complaints, email contact@dr-online.ro, indicating the relevant service or page and details necessary to identify your request.
These Terms are governed by Romanian law. Any disputes are resolved by the competent courts in accordance with the law.
Published updates do not automatically amend existing agreements. Changes affecting pricing, essential features or other contractual terms will be communicated in advance and applied in accordance with the parties’ agreement and the law. Publishing a new price does not, in itself, authorize a different charge for an existing subscription.
Last updated: 6 November 2026.